Résumé
Technical Skills
- X/HTML: Seasoned experience with current X/HTML standards, including design, coding, debugging, testing, implementation, and documentation of web-pages and web-systems
- CSS: Use of Cascading Style Sheets in both accentuating design and creating dynamic webpages, emphasizing interoperability and compatibility
- XML: Experience editing advanced configuration files, including troubleshooting images and movies created through XML documents
- JavaScript: Troubleshooting and debugging code utilized for AJAX applications
- PHP/SQL: Created, maintained, and edited web applications using PHP and MySQL
Professional Experience
- Technical Support Lead, MadCap Software, La Jolla, CA (05/2009 to Current)
- Trained new support representatives in using MadCap Flare and other company products
- Managed workload for Technical Support team
- Maintained responsibilities required as a Technical Support Representative (listed below)
- Technical Support Representative, MadCap Software, La Jolla, CA (12/2007 to 05/2009)
- Provided support via e-mail, phone, and remote sessions on a family of help-authoring tool products
- Trained new and existing users on HTML, CSS, JavaScript, and custom product XML
- Forum and social media administration, in addition to reaching out to users regarding their product experience
- Independent Contractor, Self-employed, San Diego, CA (05/2007 to 3/2008)
- Customized and maintained various open-source software packages including phpBB, zenCart, and Trac
- Trained and provided on-demand support for new administrators as requested by customers
- Client Services Manager, Blue Summit Financial, La Mesa, CA (02/2006 to 05/2007)
- Renovated and maintained the company website while adhering to strict security and legal compliance guidelines
Education
- Certificate in Computer Information Systems - Coleman College (Graduated 07/2009)
- Learned an assorment of languages including C#, Java, VB.NET, and JSP by actively working through real-life problems and solutions
- Designed and created an interactive web system in a team enviornment using HTML, CSS, PHP, and SQL